The procedure for exchanging goods, claiming or returning the order
Within 14 days of delivery, you may replace the goods or, in accordance with Section 7, paragraph 1, of Act no. 102/2014 Z. z. on consumer protection, to withdraw from the purchase contract without giving any reason. Below you will find a procedure for exchanging, returning and claiming.
EXCHANGE OF GOODS (CHANGE OF SIZE, EXCHANGE FROM OTHER MATERIALS)
Delivery time may vary depending on manufacturer.Our company cannot in any way speed up the shipping packages and the time it takes customs to process the documents.When ordering I agree with delivery times.
1. In case of size change, prepare:
a copy of the purchase receipt (invoice)
or print out this form
the goods you want to replace
2. Book the goods you want to send in exchange. You can make a reservation by creating a new order, put the goods you want to send in the cart, and write the word "EXCHANGE" in the order note.
If you do not have the option of booking goods with an order, you can book the goods by phone or e-mail. If you book your goods by email, please wait for your booking confirmation to make sure that the goods that you want to send in exchange are in stock.
3. In the invoice or filled exchange form, mark the goods you return to us and what size you require instead.
4. Send the goods along with the invoice or form to:
Red Orchestra, s.r.o., Banská Bystrica
Magurská 69, 974 11,
Contact:
+421915835320
DECLARATION OF LOST GOODS
1. In the event of a complaint, prepare:
a copy of the purchase receipt (invoice)
or print out this form
the goods you want to claim
2. In the invoice or filled out complaint form, mark the goods you want to claim and add a short description of the defect claimed.
3. Send the goods along with the invoice or form to:
Red Orchestra, s.r.o., Banská Bystrica
Magurská 69, 974 11,
Contact:
+421915835320
Please send the package using the Slovak Post, without a cash on delivery.
We do not pick up the bundles and are returned to the sender.
RETURNING THE ORDER IN THE DAYS
1. In the event of a refund of the whole order or part of it, prepare:
a copy of the purchase receipt (invoice)
or print out this form
all the goods that your order contains
account number where you want to refund
2. Return the goods you wish to return with the invoice or form to:
Red Orchestra, s.r.o., Banská Bystrica
Magurská 69, 974 11,
Contact:
+421915835320